Support

How can we help you?

Find answers to common questions about your Eisenberg Bank account, vaults, card, and transfers.

Getting Started

Account opening, KYC verification, and your first deposit.

  • How do I open a Eisenberg Bank account?
  • What documents do I need for KYC verification?
  • How long does identity verification take?
  • Which countries are supported?

Savings Vaults

Rates, terms, compound interest, and weekly interest withdrawal.

  • How is my daily compound interest calculated?
  • Can I withdraw my interest weekly to my card?
  • What happens when my vault term ends?
  • Can I open multiple vaults at the same time?

Current Account

IBAN, SEPA transfers, direct debits, and account management.

  • How do I receive my personal EU IBAN?
  • Can I use my IBAN for salary payments?
  • Are SEPA direct debits supported?
  • How do I change my linked external bank account?

Eisenberg Bank Card

Virtual and physical cards, spending, Apple Pay, and limits.

  • When do I get my virtual card?
  • How do I add my card to Apple Pay or Google Pay?
  • How do I freeze or unfreeze my card?
  • What are the spending and ATM withdrawal limits?

Transfers

Term-end withdrawals, SEPA Instant, name matching, and fees.

  • How do I transfer my vault balance at term end?
  • Why must the receiving account name match my identity?
  • How long do SEPA Instant transfers take?
  • Are there any transfer fees?

Security & Protection

Deposit guarantee, 2FA, fraud prevention, and data privacy.

  • How is my money protected?
  • What is dual deposit protection (Swiss + EU)?
  • How do I enable two-factor authentication?
  • What should I do if I suspect unauthorised access?
Still need help?

We’re here for you.

Our support team is available Monday to Friday, 9:00–18:00 CET. Response time: under 4 hours during business hours.

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