Our Zürich-based support team is here to help with any questions about your account, vaults, or transactions.
Speak directly with our support team.
When our team is available:
For all account, vault, and transaction enquiries.
For the fastest response, use the secure message feature inside your Eisenberg Bank dashboard. Messages sent from within your account are verified against your identity — no need to re-authenticate, and our team can access your account details immediately.
Our support team will never ask for your password, PIN, or full card number via email, phone, or any other channel. If you receive a message requesting this information, it is not from Eisenberg Bank — do not respond, and report it to security@eisenbergbank.eu.
Legitimate Eisenberg Bank emails come exclusively from @eisenbergbank.eu domains. If you receive an email from any other domain claiming to be Eisenberg Bank, do not click any links and forward the email to security@eisenbergbank.eu.
If you notice any unauthorised transactions or suspicious account activity, contact us immediately at security@eisenbergbank.eu or freeze your card instantly through the Eisenberg Bank app. We monitor accounts 24/7 for fraud, but your vigilance is an important additional layer of protection.